When the fault cannot wait
Loss of power, repeated tripping, heat or burning smells from electrical equipment can be serious. Call 07887 494968 and describe what has happened. We will discuss the immediate safety steps and confirm whether we can attend your location.
Immediate safety
If there is smoke, fire or immediate danger, leave the property and call 999. Keep away from exposed wiring, wet electrical equipment and damaged fittings. Do not open electrical covers or keep resetting a device that trips. Switch off a circuit or main switch only if you can reach it safely, from a dry position, without touching damaged equipment.
Domestic and commercial response
We attend urgent issues in homes, shops, offices and other premises. Our first priority is making the installation safe, followed by diagnosis and repair where possible.
Power cut or a fault in your property?
If nearby homes or businesses are also without power, the problem may be on the electricity network. Call 105 free to reach the local network operator, or use the official power-cut reporting service. This can help establish whether a network fault is already being dealt with.
If only your property or a particular circuit is affected, call us to discuss the symptoms. The cause may need testing to distinguish a fault in your installation from an incoming supply problem. Damaged overhead lines and cables should be reported to the network operator; keep well clear.
What happens during an emergency call-out?
- Tell us what has happened. Give your postcode, whether the whole property or one circuit is affected, and any signs of heat, water or damage. You do not need to diagnose the electrical cause.
- Agree attendance and charges. We confirm current availability for the location and discuss the initial call-out arrangements by phone. Arrival depends on the location and work already in progress.
- Make the installation safe. We inspect and test the relevant parts, isolate a dangerous fault where necessary and explain what has been found.
- Discuss the repair. Some faults can be repaired during the visit; others need parts or further investigation. Additional work is discussed before the scope is extended.
Local emergency electrical help around Inverness
Call for urgent electrical problems in Inverness, Westhill and Culloden, or to check attendance in Nairn, Dingwall, Muir of Ord and Beauly. Give the postcode so travel and current availability can be confirmed. More distant Highland locations need individual arrangements; our coverage page explains the areas we serve.
For a recurring fault that can be investigated by appointment, explore our electrical fault-finding service. If a report has identified defects, our inspection and remedial-work information explains the next step.